Water Utilities
At the City of Hartshorne, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
You may not have – the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that’s difficult to detect. Just call the office and we’ll work with you to solve the problem.
Please contact our office and speak to someone in the billing department for more information pertaining to this.
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
A repair could have been completed recently allowing air to enter the line, causing the milky look.
Meter Reading
Step 1
Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked “water”. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
Step 2
Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons if it is a certain type of meter, some of our other meters measure 100 gallons per rotation. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
Step 3
Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Water Quality Report
Drinking Water Quality Report (Consumer Confidence Report)
